Refund policy

OUR REFUNDS POLICY

10.1. When you return a Product to StayFitStayYoung (for instance, because you have cancelled the Contract or because you claim that the Product is defective), a refund will be issued as follows:

10.1.1. Right of Cancellation exercised: where you have validly returned a Product under your right of cancellation described in paragraph 5, StayFitStayYoung will refund the full amount paid by you for the Product, including the cost of delivery to you. As permitted by law, the maximum refund of costs of delivery will be the costs of delivery by the least expensive delivery method StayFitStayYoung offers (provided that this is a common and generally acceptable method). Please also note that StayFitStayYoung is permitted by law to reduce your refund to reflect any reduction in the value of the Product, if this has been caused by your handling them in a way contrary to the conditions specified in these terms or which would not be permitted in a shop. If StayFitStayYoung refunds you the price paid before it was able to inspect the Product and later discovers you have handled it in an unacceptable way, you must pay StayFitStayYoung an appropriate amount. You will be responsible for returning the Product to StayFitStayYoung at your own cost.

10.1.2. Defective Products: where you have validly returned a Product to StayFitStayYoung because it is defective or for some other reason for which StayFitStayYoung is responsible, StayFitStayYoung will inspect the Product and, where that Product is defective, either repair or replace the Product or, if not possible, refund the full amount paid by you for the Product together with any applicable delivery charges and the reasonable cost incurred by you in returning the Product.

10.1.3. Other returns: where you have returned a Product in circumstances other than as set out above (which includes rejecting a non-defective Product outside the cancellation period or returning a defective Product within a reasonable period of time after receipt), any repair, replacement or refund (in that order) will be at StayFitStayYoung’s discretion. If StayFitStayYoung does agree to provide a repair, replacement or refund, StayFitStayYoung will not refund the cost of delivery to you and StayFitStayYoung will not reimburse the cost incurred by you in returning the Product.

10.1.4. StayFitStayYoung will process any refund due to you within the deadlines below:
a. if you have received the Product and StayFitStayYoung has not offered to collect it from you: 14 days after the day on which StayFitStayYoung receives the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; or
b. if you have not received the Product or you have received it and StayFitStayYoung has offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

10.1.5. StayFitStayYoung will refund you using the same means of payment that you used for the transaction.

10.1.6. Legal ownership of a Product will immediately revert to StayFitStayYoung if StayFitStayYoung refunds any such payment to you.

 

Returns & Exchanges

If you have received a faulty or incorrect item or wish to obtain a refund/return, please contact our team at info@stayfitstayyoung.store providing your order number from your order confirmation email and please include the '#' e.g #33687 with a brief description of why you wish to return the item (ie faulty or not required).

 

StayFitStayYoung Returns Policy

Our returns period for all orders is 30 Days.

We offer exchanges for alternative sizes for UK customers only.

Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited through the original payment method that was used for purchase. Please allow 7-10 working days for the refund to be processed from the point it is received at the warehouse. Please note that this does not include the cost of the delivery

In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.

If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund.

Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)

Water Bottles are not eligible for return for hygiene reasons

Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.

When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.

Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.

Electronics are not eligible for return or exchange unless the device is in its original packaging and condition.

Facial Massagers and similar beauty devices are not eligible for return or exchange due to hygiene reasons unless faulty or damaged.

Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.

You are responsible for adequately packaging your returned items. StayFitStayYoung reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.

Fair Use: we need to make sure returns are sustainable for us and for the environment. If we notice extreme returns behaviour, wearing purchases and then returning them, or ordering very large numbers of items and returning everything for an event such as a photoshoot, then we reserve the right to cancel your order, deactivate your account and/or apply a restocking charge. Please note this is only intended for the most extreme cases.

 

Returns FAQ’S

Your most common returns questions answered, if you have any other questions, please get in touch with our customer service team via info@stayfitstayyoung.store

 

What do I do if my item is faulty?

First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands.

Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via info@stayfitstayyoung.store selecting 'Report a Faulty Item' as the query subject (9am-6pm, Monday to Friday).

When will I receive my refund?

Once our warehouse receives your unwanted item(s), they will process it within 7-10 working days. The customer service team will then be notified of the return and will process the refund. Once complete, you will receive an email confirmation.

For refunds, depending on your bank, the money will be back into your account within 3-5 working days.

Do you offer exchanges?

Unfortunately at this time we cannot exchange items and ask that you re-order the correct item